Legal Notice

Privacy Policy

General Terms of Use for this Website

This legal notice outlines the general conditions that govern access to and use of this website.

The use of the website implies the express and full acceptance of these general conditions in the version published at the time the user accesses it, without prejudice to the specific conditions that may apply to certain services on the website.

This section and the general conditions are governed by Spanish law, and any dispute or litigation related to the use of this website will be interpreted in accordance with the laws in force in the place of residence of the owner of this website. The competent courts for the resolution of any dispute or conflict that may arise are expressly waived by the user to any other jurisdiction, within the Spanish territorial scope.

Intellectual Property Policy

Zapiens cannot assume any responsibility arising from the incorrect, inappropriate, or unlawful use of information on the web pages of www.zapiensdesign.com. Within the limits established by law, Zapiens assumes no responsibility for the lack of truthfulness, completeness, updating, and accuracy of the information contained on its web pages.

Zapiens will not be held responsible for third-party use of the website’s content and may exercise all civil or criminal actions that correspond in case of infringement of these rights by the user.

The use of the website or any of its elements for commercial or illicit purposes is strictly prohibited.

The website of www.zapiensdesign.com may contain links to other third-party pages that Zapiens cannot control. Therefore, Zapiens cannot assume responsibility for the content that may appear on third-party pages.

Zapiens owns the intellectual property rights of this website and its elements: texts, images, sounds, videos, trademarks, logos, design, etc. In accordance with the provisions of articles 8 and 32.1 of the Intellectual Property Law, the reproduction, distribution, and public communication, including their mode of provision, of all or part of the contents of this website on any medium and by any technical means are expressly prohibited without the authorization of Zapiens.

The user may view, print, copy, and store the elements of this website solely and exclusively for personal and private use.

Unauthorized use of the information contained on this website, as well as the infringement of Zapiens intellectual or industrial property rights, will result in legally established responsibilities.

Zapiens reserves the right to make modifications to its website without prior notice, being able to change, delete, or add both the content and services provided through it, as well as the way in which they are presented or located.

Zapiens is not responsible for the information and content stored, including but not limited to forums, chats, blog generators, comments, social networks, or any other means that allows third parties to independently publish content on the Zapiens International website. However, and in compliance with the provisions of articles 11 and 16 of the LSSI-CE, Zapiens is available to all users, authorities, and security forces, actively collaborating in the withdrawal or, where appropriate, blocking of all content that may affect or violate national or international laws, the rights of third parties, or morality and public order. If the user believes that there is any content on the website that could be subject to this classification, please notify the website administrator immediately.

This website has been reviewed and tested to ensure proper operation. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, Zapiens does not rule out the possibility of programming errors or the occurrence of force majeure, natural disasters, strikes, or similar circumstances that may make access to the website impossible.

Zapiens does not guarantee the absence of errors in accessing the website, its content, or that it is up-to-date, although it will make its best efforts to avoid, correct, or update them as necessary.

In the registration process, the user will also be responsible for providing truthful, legitimate, and updated information, as well as using the access data provided diligently and confidentially.

The user agrees to make appropriate use of the information, content, and services of this website and, in particular, not to take any action that could cause physical or logical damage to the system or attempt to access it fraudulently using unauthorized access data.

Both access to this website and the use that may be made of the information contained therein are the sole responsibility of the person performing it. The user will be responsible for all actions taken with their user identifier. In particular, they will be responsible for choosing strong passwords and phrases, i.e., combinations of numbers and letters and, where permitted, punctuation marks and special characters that are difficult to guess. In particular, the user will avoid choosing dictionary words, words related to themselves (family names, address, date of birth, etc.), or easily guessable combinations (combinations of names with months, prefixes and suffixes, etc.). Zapiens will not be liable for any consequences, damage, or harm that may arise from such access or use of information.

Links to Other Websites

Zapiens provides links to other websites that we believe may be useful for users.

The terms and conditions of this privacy and confidentiality policy do not apply to the mentioned links; therefore, the inclusion of these links does not imply any obligation on the part of Zapiens to access the products or services advertised or sold on them.

Information for Compliance with the European General Data Protection Regulation

At Zapiens, we process the information provided by interested individuals for the following purposes:

• Managing and controlling the customer portfolio
• Maintaining customer relations for billing and collection purposes
• Managing the sending of requested information
• Providing interested parties with offers of products and services of their interest, as well as upcoming events or relevant news.

Non-acceptance of this purpose means that we will not be able to inform you about our updates and events.

Zapiens is committed to fulfilling its obligation regarding the confidentiality of personal data and its duty to protect them. We adopt the necessary technical and organizational measures to maintain the required level of security in relation to the processed personal data. Additionally, we have the appropriate mechanisms at our disposal to prevent, as much as possible, unauthorized access, theft, and unlawful modifications, as well as data loss, always considering the state of technology and in compliance with current legislation. Zapiens is not responsible for unauthorized access, unlawful modifications, or data loss.

The user is solely responsible for the accuracy and correctness of the data provided to Zapiens, which is not responsible for any lack of truthfulness or correctness of this data.

Data for managing the customer relationship, as well as billing and collection of services, will be retained for the entire duration of the contract. Once the relationship is terminated, if applicable, the data may be retained for the time required by applicable legislation and until any potential liabilities arising from the contract expire.

Data for sending commercial communications about our products or services will be retained indefinitely until, if applicable, you express your desire to have them deleted.

We will not keep your personal data for any purpose longer than necessary, and we will only retain the personal data necessary for the specified purpose. Additionally, we are obligated to maintain certain information in accordance with the law or for as long as reasonably necessary to comply with regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

The legal basis for processing your data is the execution of the corresponding service provision.

The prospective offer of products and services to customers is based on the satisfaction of our legitimate business interest, consisting of being able to offer our customers the contracting of other products or services and thereby achieving their loyalty. This legitimate interest is recognized by the applicable legal regulations (General Data Protection Regulation), which expressly allows the processing of personal data on this legal basis for direct marketing purposes.

The basis for sending commercial communications to non-customer users is the consent that has been requested and can be revoked at any time. The withdrawal of such consent will not, under any circumstances, affect the execution of the contract. However, data processing carried out for this purpose prior to the revocation will not lose its lawfulness.

Nevertheless, we remind you that you have the right to object to this processing of your data, and you can exercise this right through any of the means described in this Policy.

The data will be disclosed to the following entities:

• To financial institutions through which the management of collections and payments is organized.
• To the competent public authorities, in cases provided for by law and for the purposes defined therein.

None are conducted.

We will not create a “commercial profile” based on the provided information. No automated decisions will be made based on such a profile.

We inform you that we only collect data from you and do not obtain them from other sources.

• Any person has the right to obtain confirmation from Zapiens as to whether we are processing personal data concerning them, and to access the following information: the purposes of the processing; the categories of data being processed; the recipients or categories of recipients to whom the data have been or will be disclosed; if possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine this period.
• Individuals have the right to access their personal data and request the rectification of inaccurate data or, where applicable, request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

• Interested parties may request the deletion of personal data concerning them when one of the following circumstances occurs: the data are no longer necessary for the purposes for which they were collected or processed; the data subject withdraws consent and there is no other legal ground for the processing; the data subject objects to the processing, and there are no overriding legitimate grounds for the processing; the data have been unlawfully processed.
• In certain circumstances, interested parties may request the restriction of the processing of their data, in which case we will only keep them for the exercise or defense of legal claims.
• In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. Zapiens will stop processing the data, except for compelling legitimate grounds, or the exercise or defense of possible legal claims.
• Individuals have the right to data portability, which means that the personal data of the data subject should be transmitted directly from one controller to another, where technically feasible, without the need for prior transmission to the data subject.
• Individuals have the right to withdraw consent at any time.

Exercise of Rights

The exercise of rights must be done in writing, addressed to the email address privacy@zapiensdesign.com

Right to File a Complaint with the Supervisory Authority

If your rights have not been respected, you can file a complaint in writing to the Spanish Data Protection Agency at Calle Jorge Juan, 6, 28001-Madrid, or use the electronic headquarters: https://sedeagpd.gob.es. In both cases, you must accompany the relevant documentation.

You can also find information in the Citizen’s Guide published by the Spanish Data Protection Agency through the following link: enlace: http://www.agpd.es/portalwebAGPD/canaldocumentacion/publicaciones/common/Guias/GUIA_CIUDADANO.pdf